Frequently Asked Questions

This policy is applied to all bookings made directly on our website or on The Originals Hotels website.

Another policy can be applied to all other networks (online agencies in particular).

Arrival from 3:00pm
Departure until 11:30am

Early arrival and late departure upon request.

Please let us know if you arrive after 8pm.

In order to guarantee your reservation we will ask you for a credit card number
as well as its expiration date.

48 hours before the arrival date: cancellation without charge.

Beyond that: all nights are invoiced.

Any stay started is due.

In order to guarantee your reservation we will ask you either a deposit cheque for 50% of the total amount of the stay, either a credit card number with its expiration date or a bank transfer.

21 days before the arrival date, full refund of the deposit.

Between D-21 and D-2, 50% of the amount of the stay will be collected by the hotel.

Beyond that, the entire stay will be cashed.

Any stay started is due.

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You will find all the useful information about the hotel and the Basque Country thanks to our numerous headings.