Frequently Asked Questions

This policy is applied to all bookings made directly on our website or on The Originals Hotels website.

Another policy can be applied to all other networks (online agencies in particular).

Arrival from 3:00pm
Departure until 11:30am

Early arrival and late departure upon request.

Please let us know if you arrive after 8pm.

In order to guarantee your reservation we will ask you for a credit card number
as well as its expiration date.

48 hours before the arrival date: cancellation without charge.

Beyond that: all nights are invoiced.

Any stay started is due.

In order to guarantee your reservation we will ask you either a deposit cheque for 50% of the total amount of the stay, either a credit card number with its expiration date or a bank transfer.

21 days before the arrival date, full refund of the deposit.

Between D-21 and D-2, 50% of the amount of the stay will be collected by the hotel.

Beyond that, the entire stay will be cashed.

Any stay started is due.

We accept payment by credit card, cash, cheque and ANCV.
Bank transfers possible
Other vouchers are accepted, Kdo, etc., contact us
( Luncheon vouchers are not accepted )

We speak French, English, Spanish, German, Italian and Japanese.

The hotel provides free private parking for all its guests in the hotel grounds, accessible 24 hours a day.
A parking space is available for guests with reduced mobility.
A recharging point for electric cars is also available upon reservation.
Trailer or small truck possible with prior notice

You can recharge your electric and hybrid cars for 3 € with our charging station available at the hotel car park on reservation.

During your stay you can enjoy free broadband internet access in your room as well as in the indoor and outdoor common areas.

For 12 € (7 € for children up to 6 years old) we offer a complete breakfast with : freshly squeezed orange juice, home-made jams, local organic yoghurt, compote, baguette & bread with 5 cereals from the baker of Arbonne, pastries baked on the spot, cereals, fruits and many others…

On request and without extra charge, local ham and Basque sheep’s cheese.
Extra charge for scrambled, fried or boiled eggs of 3 €.

It is served from 8am to 11am (7.30am on request) on the terrace or in our veranda.

However, during the Covid 19 restrictions, breakfast will be served in the room.

All our rooms have manual reversible air conditioning.

We welcome your pet
A supplement of 12 € per night is applied

Login from your smartphone, tablet or laptop at:Hotel Digital Booklet

You will find all the useful information about the hotel and the Basque Country thanks to our numerous headings.

The outdoor swimming pool is open from April to early November depending on the weather conditions
The pool is heated
With access from 9am to 8pm. 
Children must be accompanied under the responsibility of their parents.
During the Covid-19 pandemic: special measures, to be seen on site.
Shower compulsory.

Drinks service at the poolside possible from 12pm to 7pm.

You can leave your luggage at the reception on the day before your arrival or after your departure
During the Covid-19 pandemic period, we unfortunately cannot keep your luggage for the day for health reasons.

An extra bed is possible in the Tradition or Privilege rooms only
A supplement of 17 € per night is applied
Must be requested at the time of booking

It is possible to book a baby cot at no extra charge.
Possible in some Classic rooms and in the Tradition and Privilege rooms

There are a number of restaurants offering a variety of local menus in the vicinity of the hotel.
We will be happy to advise you according to your budget and taste.
You can also consult our “Gastronomy” page and our welcome booklet under the heading “Places to eat nearby“.

A beverage service is available from 12:00 to 20:00.

You can find the different drinks offered in our welcome booklet in the section “Beverage Service“. 

Located 5 km from Biarritz, you can reach us, coming from the North or the South, by the A63 motorway, exit 4 (Biarritz la Négresse).
At the motorway exit, turn right in the direction of Bayonne/Biarritz, then turn right before the bridge, in the direction of Arbonne/St-Pée-sur-Nivelle.
At the roundabout, take the first right (D255) towards Saint-Pée-sur-Nivelle/Arbonne.
Follow the road for about 4 km until you reach the village of Arbonne.
After crossing the village, you will find the hotel on your left, 400 metres from the centre.

Two bus lines stop near the hotel:

Line 51 HEGOBUS (Biarritz Gare – St Jean-de-Luz via Arbonne & Ahetze)
Stop ” Arbonne La Chapelle ” (150 m from the hotel).
Timetable and information

During the summer period, the 54 Chronobus line runs from Monday to Sunday.
Departure from the centre of Arbonne, stop “Lore Landa” (400m from the hotel).
More info 

The nearest train station to the hotel is Biarritz, just 4.5 km away.
In addition to the ticket offices, self-service automatic ticketing terminals are available. There are several daily routes available, such as Paris in just over 4 hours, or Bordeaux in 2 hours.
The station is very well served by bus lines and taxis. You can also rent a car or take a bus to another destination.

If your train stops at Bayonne Saint Esprit, it is quite possible to take a TER train to Biarritz or a bus from there. Many routes on the Bayonne to Biarritz line are available every day.

Less than 6km from the hotel, Biarritz Pays Basque airport offers an increasing number of national and European flights, particularly in high season.

As with the Biarritz train station, the airport is well served by buses and taxis. You can also rent a car on site to make the most of the Basque Country.